{"id":11,"date":"2026-07-27T20:05:53","date_gmt":"2026-07-27T20:05:53","guid":{"rendered":"https:\/\/spicevalleypk.com\/?page_id=11"},"modified":"2026-08-25T11:44:44","modified_gmt":"2026-08-25T11:44:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/spicevalleypk.com\/?page_id=11","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7a85a9 e-con-full e-flex e-con e-parent\" data-id=\"f7a85a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ede83c elementor-widget elementor-widget-html\" data-id=\"7ede83c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ============================================================\r\n     SPICE VALLEY PK \u2014 RETURN & REFUND POLICY PAGE\r\n     Paste this as an Elementor HTML widget.\r\n     Same black \/ white \/ cream \/ gold system as spicevalleypk.com\r\n     Fully responsive.\r\n     ============================================================ -->\r\n\r\n<style>\r\n  .svr-root, .svr-root * { box-sizing: border-box; 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}\r\n    .svr-hero h1 { font-size: 32px; }\r\n    .svr-content { padding: 70px 6% 80px 6%; }\r\n  }\r\n\r\n  @media (max-width: 600px) {\r\n    .svr-hero { padding: 70px 6% 54px 6%; }\r\n    .svr-hero h1 { font-size: 26px; }\r\n    .svr-hero p { font-size: 13.5px; }\r\n    .svr-summary { padding: 36px 6%; }\r\n    .svr-summary-card { padding: 24px 20px; flex-direction: column; }\r\n    .svr-content { padding: 56px 6% 64px 6%; }\r\n    .svr-block h2 { font-size: 19px; }\r\n    .svr-block p, .svr-block ul li { font-size: 14px; }\r\n    .svr-cta h2 { font-size: 21px; }\r\n  }\r\n<\/style>\r\n\r\n<div class=\"svr-root\">\r\n\r\n  <!-- ================= HERO ================= -->\r\n  <section class=\"svr-hero\">\r\n    <div class=\"svr-hero-inner\">\r\n      <span class=\"svr-eyebrow\">Customer Care<\/span>\r\n      <h1>Return &amp; <span>Refund Policy<\/span><\/h1>\r\n      <p>At Spice Valley PK, your satisfaction matters to us. Please read our return and refund policy carefully to understand how we handle returns, exchanges and refunds.<\/p>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- ================= QUICK SUMMARY ================= -->\r\n  <section class=\"svr-summary\">\r\n    <div class=\"svr-summary-inner\">\r\n      <div class=\"svr-summary-card svr-reveal\">\r\n        <div class=\"svr-summary-icon\">\r\n          <svg viewBox=\"0 0 512 512\"><path d=\"M125.7 160H176c17.7 0 32 14.3 32 32s-14.3 32-32 32H48c-17.7 0-32-14.3-32-32V64c0-17.7 14.3-32 32-32s32 14.3 32 32v51.2L97.6 97.6c87.5-87.5 229.3-87.5 316.8 0s87.5 229.3 0 316.8-229.3 87.5-316.8 0c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0c62.5 62.5 163.8 62.5 226.3 0s62.5-163.8 0-226.3-163.8-62.5-226.3 0L125.7 160z\"\/><\/svg>\r\n        <\/div>\r\n        <div>\r\n          <h3>15-Day Return Window<\/h3>\r\n          <p>Customers can request a return within <strong>15 days<\/strong> of receiving their order.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"svr-summary-card svr-reveal\">\r\n        <div class=\"svr-summary-icon\">\r\n          <svg viewBox=\"0 0 512 512\"><path d=\"M512 80c0 44.2-86 80-192 80S128 124.2 128 80s86-80 192-80 192 35.8 192 80zM128 240c0-13.1 3.3-25.5 9.2-36.3C179.4 219.4 244.9 232 320 232s140.6-12.6 182.8-28.3c5.9 10.8 9.2 23.2 9.2 36.3 0 44.2-86 80-192 80s-192-35.8-192-80zm0 160c0-13.1 3.3-25.5 9.2-36.3C179.4 379.4 244.9 392 320 392s140.6-12.6 182.8-28.3c5.9 10.8 9.2 23.2 9.2 36.3 0 44.2-86 80-192 80s-192-35.8-192-80z\"\/><\/svg>\r\n        <\/div>\r\n        <div>\r\n          <h3>7-Day Refund Processing<\/h3>\r\n          <p>Approved refunds are processed and returned to the customer <strong>after 7 days<\/strong>.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- ================= POLICY CONTENT ================= -->\r\n  <section class=\"svr-content\">\r\n    <div class=\"svr-content-inner\">\r\n\r\n      <div class=\"svr-block svr-reveal\">\r\n        <span class=\"svr-block-num\">1<\/span>\r\n        <h2>Return Eligibility<\/h2>\r\n        <p>Customers can return their order within <strong>15 days<\/strong> of receiving the product. To be eligible for a return, please make sure of the following:<\/p>\r\n        <ul>\r\n          <li>The product is <strong>unused, unopened<\/strong> and in its original packaging.<\/li>\r\n          <li>The item is not damaged, tampered with, or altered in any way.<\/li>\r\n          <li>You have proof of purchase, such as an order number, receipt, or confirmation message.<\/li>\r\n        <\/ul>\r\n        <p>Returns requested after the 15-day window will not be accepted.<\/p>\r\n      <\/div>\r\n\r\n      <hr class=\"svr-divider\">\r\n\r\n      <div class=\"svr-block svr-reveal\">\r\n        <span class=\"svr-block-num\">2<\/span>\r\n        <h2>How to Request a Return<\/h2>\r\n        <p>To start a return, simply reach out to us with your order details on WhatsApp or email. Our team will guide you through the next steps, including where and how to send your item back, if applicable.<\/p>\r\n        <div class=\"svr-highlight\">\r\n          <p><strong>Note:<\/strong> Please do not send your item back to us before speaking with our support team, as this may cause delays in processing your return.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <hr class=\"svr-divider\">\r\n\r\n      <div class=\"svr-block svr-reveal\">\r\n        <span class=\"svr-block-num\">3<\/span>\r\n        <h2>Damaged or Incorrect Items<\/h2>\r\n        <p>If your product arrives damaged, defective, or incorrect, please contact us as soon as possible with photos of the item and packaging. We will arrange a replacement or refund at no extra cost to you.<\/p>\r\n      <\/div>\r\n\r\n      <hr class=\"svr-divider\">\r\n\r\n      <div class=\"svr-block svr-reveal\">\r\n        <span class=\"svr-block-num\">4<\/span>\r\n        <h2>Refunds<\/h2>\r\n        <p>Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and returned to you <strong>after 7 days<\/strong> from the date of approval.<\/p>\r\n        <ul>\r\n          <li>Refunds are issued through the <strong>original payment method<\/strong> used at checkout, or via bank transfer for cash on delivery orders.<\/li>\r\n          <li>Delivery charges, where applicable, are non-refundable unless the return is due to our error.<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n      <hr class=\"svr-divider\">\r\n\r\n      <div class=\"svr-block svr-reveal\">\r\n        <span class=\"svr-block-num\">5<\/span>\r\n        <h2>Non-Returnable Items<\/h2>\r\n        <p>For hygiene and food safety reasons, the following items cannot be returned once opened or used:<\/p>\r\n        <ul>\r\n          <li>Spices, seasonings and blends that have been opened or partially used.<\/li>\r\n          <li>Items purchased as part of a discounted deal or bundle, unless received damaged or incorrect.<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n      <hr class=\"svr-divider\">\r\n\r\n      <div class=\"svr-block svr-reveal\">\r\n        <span class=\"svr-block-num\">6<\/span>\r\n        <h2>Need Help?<\/h2>\r\n        <p>If you have any questions about your return or refund, our team is always happy to help. Reach out to us anytime through WhatsApp or email and we will guide you through the process.<\/p>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- ================= CONTACT CTA ================= -->\r\n  <section class=\"svr-cta\">\r\n    <div class=\"svr-cta-inner svr-reveal\">\r\n      <span class=\"svr-eyebrow\">We're Here For You<\/span>\r\n      <h2>Questions About Your <span>Return?<\/span><\/h2>\r\n      <p>Chat with our team on WhatsApp and we will help you sort it out quickly.<\/p>\r\n      <a href=\"https:\/\/wa.me\/923185738344?text=Hello%20Spice%20Valley%21%20I%20have%20a%20question%20about%20my%20return%2Frefund.\" target=\"_blank\" rel=\"noopener\" class=\"svr-btn-gold\">Chat with us \u2192<\/a>\r\n    <\/div>\r\n  <\/section>\r\n\r\n<\/div>\r\n\r\n<script>\r\n(function () {\r\n  var revealEls = document.querySelectorAll('.svr-root .svr-reveal');\r\n  if ('IntersectionObserver' in window) {\r\n    var observer = new IntersectionObserver(function (entries) {\r\n      entries.forEach(function (entry, i) {\r\n        if (entry.isIntersecting) {\r\n          setTimeout(function () {\r\n            entry.target.classList.add('svr-in');\r\n          }, i * 60);\r\n          observer.unobserve(entry.target);\r\n        }\r\n      });\r\n    }, { threshold: 0.15 });\r\n    revealEls.forEach(function (el) { observer.observe(el); });\r\n  } else {\r\n    revealEls.forEach(function (el) { el.classList.add('svr-in'); });\r\n  }\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Care Return &amp; Refund Policy At Spice Valley PK, your satisfaction matters to us. Please read our return and refund policy carefully to understand how we handle returns, exchanges and refunds. 15-Day Return Window Customers can request a return within 15 days of receiving their order. 7-Day Refund Processing Approved refunds are processed and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"wishsuite-image":false,"ever-compare-image":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"admin_q08aveps","author_link":"https:\/\/spicevalleypk.com\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"Customer Care Return &amp; Refund Policy At Spice Valley PK, your satisfaction matters to us. Please read our return and refund policy carefully to understand how we handle returns, exchanges and refunds. 15-Day Return Window Customers can request a return within 15 days of receiving their order. 7-Day Refund Processing Approved refunds are processed and&hellip;","_links":{"self":[{"href":"https:\/\/spicevalleypk.com\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spicevalleypk.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spicevalleypk.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spicevalleypk.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/spicevalleypk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":0,"href":"https:\/\/spicevalleypk.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"wp:attachment":[{"href":"https:\/\/spicevalleypk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}