Return & Refund Policy

Return Eligibility

Customers can return their order within 15 days of receiving the product. To be eligible for a return, please make sure of the following:

• The product is unused, unopened and in its original packaging.
• The item is not damaged, tampered with, or altered in any way.
• You have proof of purchase, such as an order number, receipt, or confirmation message.

Returns requested after the 15-day window will not be accepted.

How to Request a Return

To start a return, simply reach out to us with your order details on WhatsApp or email. Our team will guide you through the next steps, including where and how to send your item back, if applicable.

Damaged or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible with photos of the item and packaging. We will arrange a replacement or refund at no extra cost to you.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and returned to you after 7 days from the date of approval.

• Refunds are issued through the original payment method used at checkout, or via bank transfer for cash on delivery orders.
• Delivery charges, where applicable, are non-refundable unless the return is due to our error.

Non-Returnable Items

For hygiene and food safety reasons, the following items cannot be returned once opened or used:

• Spices, seasonings and blends that have been opened or partially used.
• Items purchased as part of a discounted deal or bundle, unless received damaged or incorrect.

Need Help?

If you have any questions about your return or refund, our team is always happy to help. Reach out to us anytime through WhatsApp or email and we will guide you through the process.