Privacy Policy

When you browse spicevalleypk.com, create an account or place an order, we may collect the following categories of information:

Information You Provide

• Full name, phone number and email address
• Shipping and billing address
• Order details and purchase history
• Any information you share through our contact forms, customer support chats or reviews

Information Collected Automatically

• IP address, browser type and device information
• Pages visited, time spent and referring website
• Approximate location based on your IP address

We use the information we collect to operate our store and provide you with a smooth shopping experience, including to:

• Process and deliver your orders
• Send order confirmations, shipping updates and invoices
• Respond to customer support requests
• Improve our website, products and services
• Send promotional offers and newsletters, only if you have opted in
• Detect and prevent fraud or unauthorized activity

Our website uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use our site. Cookies help us personalize your experience and measure the performance of our marketing.

You can choose to disable cookies through your browser settings, though some parts of the website, such as the shopping cart, may not function properly without them.

Spice Valley does not sell your personal information to third parties. We only share your data with trusted partners who help us run our business, including:

• Courier and delivery partners, to fulfil and ship your orders
• Payment gateways and banks, to process transactions securely
• IT and hosting providers, who help keep our website running
• Government or law enforcement authorities, only when required by law

All online payments made on spicevalleypk.com are processed through secure, encrypted payment gateways. We do not store your complete card details on our servers. For cash on delivery orders, your address and contact details are shared only with our delivery partner to complete the shipment.

We retain your personal information for as long as your account is active or as needed to provide you with our services, comply with our legal obligations, resolve disputes and enforce our agreements. Order records may be kept longer where required for accounting or tax purposes.

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Request deletion of your account and personal data, subject to legal requirements
• Unsubscribe from marketing emails at any time using the link in our emails

To exercise any of these rights, please reach out to us using the contact details at the end of this page.

Our website and products are intended for a general audience and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

If you have any questions or concerns about this Privacy Policy or how your information is handled, please get in touch with our team. We are happy to help.